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COVID-19 Updates

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Important Links:

Uwharrie Bank Loan Assistance Request: COVID-19 Uwharrie Bank Loan Assistance Form (this form is for assistance with a current Uwharrie Bank loan or mortgage – see below for information related to the SBA Paycheck Protection Program)

SBA (Small Business Administration) Paycheck Protection Loan Program: At this time we are only accepting applications from our current customers.  Please contact your Relationship Manager to get in the queue.

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UPDATES:

[COVID-19 Office/Branch Update] March 23, 2020 – As the COVID-19 virus continues to spread, our commitment to the health of our associates and our customers remains paramount. In the face of this challenge, we see opportunity to lean on our company values and do what we believe is the right thing. During these stressful times, we are making all efforts to continue to service your financial needs; however, in an attempt to do our part and protect the health of our associates and customers, we have decided to close our lobbies to walk in traffic. We will continue to service you through our drive thru facilities and our many electronic banking options that are available. We will continue monitoring this evolving situation to make sure we remain supportive to those in need and service people within our communities.

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[COVID-19 Loan Assistance Update] March 22, 2020 – As we monitor the constantly changing COVID-19 situation, we continue to make decisions to benefit the health and safety of our communities.

As a financial institution, we are considered an essential service, so you can count on us to continue to do our best serving you and keeping you informed.

We also understand that with the precautions taken to prevent the spread of COVID-19, you may be put in a situation of financial distress.

If you are having financial difficulties due to COVID-19, we may be able to help. With a simple website request we can provide you with important information about possible loan payment options. Assistance loan options may vary. Please complete the COVID-19 Loan Assistance Form and one of our dedicated associates will contact you with next steps.

We appreciate your support as we navigate this unprecedented time.

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[COVID-19 Office/Branch Update] March 17, 2020 – As we continue to navigate through the uncharted waters surrounding the COVID-19, Uwharrie Bank is trying to make decisions in the best interest of both our associates and our customers. Obviously, this is a situation we have never seen in our lifetimes. Keeping in mind the safety of all of our stakeholders, we are working to limit personal contact and adhere to the “social distancing” mandate that is coming from our Governor and President.

Uwharrie Bank is open for business; however in an effort to attempt to keep everyone safe and healthy, we are working to reduce as much person to person contact as possible. Our first step is to close off all of our lobbies to limit the amount of foot traffic through our offices. Therefore, effective March 18, 2020 we will be keeping our public lobby doors locked and allow customers to come in on a limited and orderly basis or by appointment only. We will have staffing at the doors to assist in facilitating this. Please call your Account Executive or our main number at 704.983.6181.

Our drive thru lanes will continue to operate on our regular schedule and we encourage our customers to take advantage of the variety of electronic solutions that are available including telephonic, online, ATMs, credit or debit cards and mobile.

We recognize that this action may cause some inconveniences; however, it is in the best interest of our communities. We appreciate your loyalty and your commitment to everyone’s safety and we pledge to continue to support you as we go through this together.

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[COVID-19 Update] March 10, 2020 – As the novel coronavirus (COVID-19) continues to spread throughout the country, the health and safety of our associates and customers is our top priority. We are here to serve you and to continue to operate safely and effectively.

As this situation continues to evolve, our team is closely monitoring guidance from the Centers for Disease Control and Prevention (CDC.gov) and local health officials. We will continue to rely on their recommendations and expertise to inform our decisions.

If you visit our offices, please know our associates are available to serve you, as always. We are increasing the frequency and rigor of cleaning and sanitization in all of our offices, including high-touch surfaces, and we are making hand sanitizer readily available for associates and customers.

Furthermore, Uwharrie offers a variety of ways to access your accounts online or through our mobile app to manage your money, 24 hours a day, including viewing transactions, checking balances, making payments, depositing checks, opening accounts, applying for loans and more. In addition, you can visit one of our ATMs for your cash needs and to make deposits.

As circumstances continue to develop, we will make our decisions with the health and well-being of everyone as our utmost importance.