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COVID-19 Updates

Important Information:

Uwharrie Bank Loan Assistance Request:  COVID-19 Uwharrie Bank Loan Assistance Form (this form is for assistance with a current Uwharrie Bank loan or mortgage – see below for information related to the SBA Paycheck Protection Program)

SBA (Small Business Administration) Paycheck Protection Loan Program: Contact your Relationship Manager or call 704-983-6181 for any questions regarding the program and details on how to apply.

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Update Communications:

[COVID-19 Update] May 26, 2020Governor Cooper announced a modest transition to Phase 2 “Safer at Home” that began on Friday, May 22 at 5 p.m., expiring on June 26, 2020, per Executive Order 141.

This order does allow for certain types of businesses to open, with restrictions. However, Uwharrie Bank is and has been an essential business since the beginning, thus we have remained open and operational in order to assist the financial needs of our customers and community throughout COVID-19. Phase 2 has no changes to Uwharrie Bank. In an effort to protect our customers and associates, our lobbies have been opened by appointment only. Our branch drive-thru lanes and our call center have remained open and our electronic banking products and mobile services continue to offer 24-hour convenience throughout this crisis.

We are committed to keeping our customers and associates as safe as possible, while continuing to provide service options to meet the needs of all of our customers. Presently, our lobbies will remain closed; however, if you need to make an appointment, please call 704-983-6181. Our decision to remain closed is based on the guidance from our local healthcare officials. If there is an urgent need to enter our lobbies, customers will be asked to wear a mask.

The way you complete your financial transaction may look slightly different, but the end goal is the same. We will continue providing high touch customer service for our customers, while also offering state of the art technology as an alternative.

Thank you for your continued support, please stay safe.

[Annual Meeting of Shareholders Announcement] April, 17 2020

Dear Valued Shareholder,

I regret to inform you that Uwharrie Capital Corp will not be holding our typical “large family gathering” next month (also known as our Annual Shareholders’ Meeting) out of concern for the health of shareholders, associates and in observance of the state’s public health protocols for the coronavirus.

As annual meetings are a requirement for a public company such as ours, we will instead hold a brief meeting limiting in-person attendance to an absolute minimum to address legal and corporate necessities. However, it is very important that our shareholders vote their proxies either online or by returning your proxy materials as quickly as possible. Shareholder proxy packages are in the process of being distributed and you should receive yours in the coming days.

I expect many of you will miss what has come to be not just a shareholder meeting, but a celebration of our UCC family and shared mission. I love being able to personally thank you for your support of our company, shake your hand, pat your shoulder, or ask how your family is doing? Can’t do that very well from six feet away.

Hopefully these unusual and challenging times will soon be behind us, but I want you to know your company is working long hours every day and weekends to support our customers. We have been very successful in overcoming the application and processing issues with the hastily rolled out Paycheck Protection Program loans, and helping over 500 of our business customers apply and receive funds under the newly authorized program.

We have also doubled our monthly residential mortgage production helping our customers to buy or refinance their home at historically low interest rates. Furthermore, our customers are able to make deposits, apply for loans, check balances and transact all other manner of banking needs without leaving their homes thanks to our High Tech / High Touch mobile or online technology. While our lobbies are temporarily closed, our drive-ins remain open as usual.

As so many are now saying we will get through this together, that’s nothing new to our Uwharrie Family – we’ve been doing that for over 34 years. Please continue to stay safe and healthy.

Sincerely,
Roger L. Dick
President & CEO

Click here to hear a message from Roger Dick.

[COVID-19 Office/Branch Update] March 23, 2020As the COVID-19 virus continues to spread, our commitment to the health of our associates and our customers remains paramount. In the face of this challenge, we see opportunity to lean on our company values and do what we believe is the right thing. During these stressful times, we are making all efforts to continue to service your financial needs; however, in an attempt to do our part and protect the health of our associates and customers, we have decided to close our lobbies to walk in traffic. We will continue to service you through our drive thru facilities and our many electronic banking options that are available. We will continue monitoring this evolving situation to make sure we remain supportive to those in need and service people within our communities.

[COVID-19 Loan Assistance Update] March 22, 2020 – As we monitor the constantly changing COVID-19 situation, we continue to make decisions to benefit the health and safety of our communities.

As a financial institution, we are considered an essential service, so you can count on us to continue to do our best serving you and keeping you informed.

We also understand that with the precautions taken to prevent the spread of COVID-19, you may be put in a situation of financial distress.

If you are having financial difficulties due to COVID-19, we may be able to help. With a simple website request we can provide you with important information about possible loan payment options. Assistance loan options may vary. Please complete the COVID-19 Loan Assistance Form and one of our dedicated associates will contact you with next steps.

We appreciate your support as we navigate this unprecedented time.

[COVID-19 Office/Branch Update] March 17, 2020 – As we continue to navigate through the uncharted waters surrounding the COVID-19, Uwharrie Bank is trying to make decisions in the best interest of both our associates and our customers. Obviously, this is a situation we have never seen in our lifetimes. Keeping in mind the safety of all of our stakeholders, we are working to limit personal contact and adhere to the “social distancing” mandate that is coming from our Governor and President.

Uwharrie Bank is open for business; however in an effort to attempt to keep everyone safe and healthy, we are working to reduce as much person to person contact as possible. Our first step is to close off all of our lobbies to limit the amount of foot traffic through our offices. Therefore, effective March 18, 2020 we will be keeping our public lobby doors locked and allow customers to come in on a limited and orderly basis or by appointment only. We will have staffing at the doors to assist in facilitating this. Please call your Account Executive or our main number at 704.983.6181.

Our drive thru lanes will continue to operate on our regular schedule and we encourage our customers to take advantage of the variety of electronic solutions that are available including telephonic, online, ATMs, credit or debit cards and mobile.

We recognize that this action may cause some inconveniences; however, it is in the best interest of our communities. We appreciate your loyalty and your commitment to everyone’s safety and we pledge to continue to support you as we go through this together.

[COVID-19 Update] March 10, 2020 – As the novel coronavirus (COVID-19) continues to spread throughout the country, the health and safety of our associates and customers is our top priority. We are here to serve you and to continue to operate safely and effectively.

As this situation continues to evolve, our team is closely monitoring guidance from the Centers for Disease Control and Prevention (CDC.gov) and local health officials. We will continue to rely on their recommendations and expertise to inform our decisions.

If you visit our offices, please know our associates are available to serve you, as always. We are increasing the frequency and rigor of cleaning and sanitization in all of our offices, including high-touch surfaces, and we are making hand sanitizer readily available for associates and customers.

Furthermore, Uwharrie offers a variety of ways to access your accounts online or through our mobile app to manage your money, 24 hours a day, including viewing transactions, checking balances, making payments, depositing checks, opening accounts, applying for loans and more. In addition, you can visit one of our ATMs for your cash needs and to make deposits.

As circumstances continue to develop, we will make our decisions with the health and well-being of everyone as our utmost importance.